Frequently Asked Questions

Creating a 988wni account takes just a few minutes. Click the registration button on the homepage, fill in your personal details — including your full legal name, date of birth, email address and a secure password — and confirm your registration via the verification email we send you. Once verified, your account is active and you can explore the platform, set responsible gambling limits and make your first deposit.

You must be at least 18 years old to register — or the higher minimum age required by the operator's license jurisdiction. This is a hard requirement, not a formality. 988wni conducts KYC age verification on all accounts, and underage gambling is strictly prohibited. Accounts where a user is found to be underage will be closed immediately and any real-money deposits returned to the payment source.

No. 988wni operates a strict one-account-per-person policy. Duplicate accounts — whether registered under the same or different personal details — are a breach of our Terms and Conditions. If multiple accounts are detected, they will be closed and any associated bonus funds forfeited. If you have accidentally created a second account, please contact support at [email protected] to resolve the situation.

KYC verification typically requires a government-issued photo ID — such as your Pakistani CNIC (Computerized National Identity Card), passport or driving licence — along with proof of address dated within the last three months. For financial verification, 988wni may also request documentation confirming the source of funds used for deposits. All documents are handled securely and in line with our Privacy Policy.

Click "Forgot Password" on the login screen and enter your registered email address. You will receive a password reset link within a few minutes — check your spam folder if it does not appear in your inbox. Follow the link to set a new password. Use a strong, unique combination of letters, numbers and symbols. If you believe your account has been accessed without your permission, contact our support team immediately.

This is a question each user must assess independently. Pakistan has gambling restrictions under applicable law, including the Prevention of Gambling Act, 1977. 988wni does not claim to be licensed, approved or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial authority. The information on this page does not constitute legal advice. Please seek independent guidance if you are unsure about your legal position before participating.

988wni displays balances, deposits, withdrawals, bet amounts and bonus values in Pakistani Rupees (PKR / Rs) for players accessing from Pakistan. This means you always know exactly how much you are depositing, wagering and withdrawing without needing to mentally convert from a foreign currency. All responsible gambling limits — such as deposit caps and session loss limits — are also set in PKR.

The payment methods available in the 988wni cashier vary by jurisdiction and account status and are displayed at the time of deposit. Pakistani payment services such as Easypaisa, JazzCash, Raast and bank transfers via institutions like HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar payment rails for context. These references do not imply that any of those providers endorse, support or facilitate gambling activity. Always check the cashier for currently available options.

Minimum deposit amounts depend on the payment method selected and are displayed in the cashier at the time of your transaction. As an illustrative example, minimums may start from around PKR 1,000, though the actual figure varies by method and may change over time. Always confirm the specific minimum in the cashier before initiating a transaction. 988wni does not guarantee any specific minimum deposit level for any payment method.

Withdrawal processing times vary based on your chosen payment method, your KYC verification status and the platform's standard processing schedule. Before any withdrawal is approved, your account must have completed full KYC verification and any applicable wagering requirements must have been met. Once approved by 988wni, the time for funds to reach your account depends on your payment provider's own processing schedules. Estimated timelines are shown in the cashier during the withdrawal process.

Withdrawals may be placed on hold for several reasons: pending KYC verification, outstanding wagering requirements on active bonuses, routine AML (Anti-Money Laundering) checks, or a request for additional source-of-funds documentation. If your withdrawal is delayed, you will be notified of the reason. Please ensure your KYC documents are fully submitted before requesting a withdrawal to avoid preventable delays. If you have questions, contact [email protected].

988wni may apply processing fees to certain transactions depending on the payment method selected. Any applicable fees are clearly displayed in the cashier before you confirm a transaction — you will not be charged a fee you have not been informed about. Your payment provider may also apply its own separate fees; those are outside 988wni's control. Always review the fee summary in the cashier before confirming any deposit or withdrawal.

988wni offers a broad sports betting catalogue with a strong focus on sports popular with Pakistani users. This includes cricket markets covering Pakistan Super League (PSL) fixtures, ICC tournaments, bilateral Test and T20I series, and international competitions. Football, UFC and a range of other global sports are also covered. Market depth and availability varies by event. 988wni has no official affiliation with the PCB, PSL, ICC or any team or individual player — coverage is sports context only.

988wni's casino catalogue includes slots from certified game studios, live dealer games (including live roulette, live blackjack, live baccarat and live game shows), virtual table games, and a range of instant-win titles. The live casino section features real dealers and real equipment broadcast in real time, giving the atmosphere of a physical casino from wherever you are — whether that's Lahore, Karachi or Islamabad. The full game library is visible after logging in to your account.

All slot and virtual table games on 988wni use certified Random Number Generators (RNGs) to determine outcomes. RNGs generate results that are statistically independent and unpredictable — no spin or hand result is influenced by any previous result. Live dealer games use physical game mechanics (cards, roulette wheels) broadcast in real time. RTP (Return to Player) percentages, which are long-run theoretical averages, are displayed on individual game information pages where available.

988wni offers live in-play betting markets for cricket — including ball-by-ball and over-by-over markets on PSL fixtures, ICC events and bilateral series. In-play odds update in real time as the match progresses. The availability of specific in-play markets and live streaming (where provided) depends on event licensing and the specific fixture. Check the live betting section of the platform during match windows for currently available markets.

Once a bet is confirmed on 988wni, it is binding and cannot be cancelled or modified by the user except where the platform expressly offers a cash-out feature for that specific market. The cash-out option, where available, is displayed on your open bets panel and allows you to settle a bet early at the current market value. Not all markets or events support cash-out, and the feature may be suspended during certain match situations.

988wni offers a welcome bonus for new registrations. The specific structure — for example, a percentage match on your first deposit up to a maximum PKR amount — is displayed in the promotions section of the platform at the time you register. Welcome offer amounts referenced across the site are illustrative examples only and are not guaranteed live offers. Always review the current welcome offer terms in the cashier or promotions tab before making your first deposit.

A wagering requirement (also called a playthrough requirement) is the total amount you need to wager before bonus funds convert to withdrawable real-money funds. For example, a 30x wagering requirement on a PKR 5,000 bonus means you need to place PKR 150,000 in qualifying bets. Not all games count equally — slots often contribute 100% while live casino games may contribute less. The specific contribution rates and expiry windows are stated in each promotion's terms.

No. Bonus funds cannot be withdrawn until the associated wagering requirement has been fully completed. Your real-money balance and your bonus balance are tracked separately. You may be able to withdraw real-money funds that are not mixed with an active bonus, subject to KYC requirements. Once wagering requirements are met, bonus funds convert to real-money funds and become eligible for withdrawal in the usual way. Full details are set out in each promotion's specific terms.

Yes. Beyond the welcome offer, 988wni runs ongoing promotions for existing players including reload bonuses, cashback offers, cricket-season specials tied to PSL and ICC events, free spins on featured slots, and referral bonuses. The promotions available to you at any given time are visible in the Promotions section of your account. Promotions are subject to their individual terms and may be time-limited or targeted to specific user segments.

Bonuses may be declined or removed for several reasons: you did not meet the eligibility criteria (for example, the bonus was for first-time depositors only), the bonus expired before you completed the wagering requirement, your account was flagged for bonus abuse (such as systematic low-risk wagering to clear requirements), or you made a deposit via a payment method excluded from that promotion. If you believe a bonus was removed incorrectly, contact our support team with your account details for review.

988wni uses TLS/SSL encryption for all data transmitted between your device and the platform, and sensitive information — including identity documents and payment details — is encrypted at rest. Strict internal access controls ensure that Personal Data is only accessible to authorised personnel on a need-to-know basis. The platform undergoes regular security assessments. For full details of our data handling practices, please read the Privacy Policy.

Log in to your account, navigate to Account Settings, and open the Responsible Gambling panel. From there you can set daily, weekly or monthly deposit limits in PKR. Limits take effect immediately once confirmed. If you want to reduce a limit, it happens instantly. If you want to increase a limit you have previously set, a mandatory waiting period applies before the increase takes effect — this delay is intentional and designed to protect you from impulsive decisions.

Self-exclusion suspends your account for a period you choose — options typically include 6 months, 1 year, 5 years or permanent exclusion. Once activated via the Responsible Gambling section of Account Settings, access is blocked immediately, all marketing communications stop and your account cannot be reopened during the exclusion period. This cannot be reversed mid-period. If you feel gambling has become a problem, please use this tool without hesitation. More information is available on our Responsible Gambling page.

In addition to deposit limits and self-exclusion, 988wni offers: loss limits (cap the total you can lose in a defined period in PKR), session time limits (set how long a single session can last), reality checks (periodic in-session notifications showing your session duration and net result), and cooling-off periods (temporary breaks of 24 hours, 7 days or 30 days without full exclusion). All tools are available directly in your account settings without needing to contact support.

If you are concerned about a family member, consider having an open, non-judgmental conversation about the impact of gambling on their finances and wellbeing. You can also contact 988wni at [email protected] with your concerns — we will handle the information sensitively and take appropriate account-level steps where warranted. Professional counselling services and licensed mental health professionals in cities like Karachi, Lahore and Islamabad can also provide structured support. See our Responsible Gambling page for more guidance.

For support, account queries, complaints or disputes, please contact the 988wni team at [email protected]. Our team responds in English and Urdu, operating on Pakistan Standard Time (PKT, UTC+5). Include your registered username and a clear description of the issue so we can locate your account and respond efficiently. Formal complaints will be acknowledged promptly and handled in accordance with our Terms and Conditions.